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Code of conduct

When users contact Blade personnel for assistance we will always:

  1. Be welcoming and courteous;
  2. Be polite, fair, and respectful;
  3. Be helpful and responsive;
  4. Listen to understand your needs; and
  5. Do our best to communicate clearly and provide information suited to your needs.


In return, we ask that users:

  1. Be considerate, friendly and patient;
  2. Be respectful of other people, opinions, and viewpoints;
  3. Be understanding and strive to resolve disagreements constructively; and
  4. Choose your words carefully and refrain from all forms of harassment, including but not limited to:
  • violent threats or language directed against another person;
  • discriminatory jokes and language; posting sexually explicit or violent material;
  • posting or threatening to post other people’s personally identifiable information;
  • personal insults; and
  • derogatory, racist or sexist terms; unwelcome sexual attention.


If you are unable to adhere to this Code of Conduct then Blade personnel will not be able to assist you with your request.

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