Code of conduct

When users contact Blade personnel for assistance we will always:

1. Be welcoming and courteous;
2. Be polite, fair, and respectful;
3. Be helpful and responsive;
4. Listen to understand your needs; and
5. Do our best to communicate clearly and provide information suited to your needs.

In return, we ask that users:

1. Be considerate, friendly and patient;
2. Be respectful of other people, opinions, and viewpoints;
3. Be understanding and strive to resolve disagreements constructively; and
4. Choose your words carefully and refrain from all forms of harassment, including but not limited to:

• violent threats or language directed against another person;
• discriminatory jokes and language; posting sexually explicit or violent material;
• posting or threatening to post other people’s personally identifiable information;
• personal insults; and
• derogatory, racist or sexist terms; unwelcome sexual attention.

If you are unable to adhere to this Code of Conduct then Blade personnel will not be able to assist you with your request.